How do I pay for my purchase?
Usually the seller will email you an invoice and payment details within 24 hours of your purchase. Please do not attempt to use the 'Clear your account' feature from the members area to pay for purchases. The 'Clear your account' feature is for sellers to pay their website fees incurred from listing their items for sale. Sellers have their individual preferences for payment and they will contact you to let you know how to proceed.

To create your account choose the “Register” link on the header navigational bar or use any of the links available on the home page.

When registering you will be asked to complete a short form which includes standard information such as your contact details, preferred login credentials etc.

Mandatory fields include:-

· Name

· City

· State/Province/county

· Zip/Post Code

· Phone Number

· Birthday

· Username & Password

· E-Mail address

· Confirmation of terms an conditions acceptance

Once registered you will receive E-Mail confirmation.

Should you encounter any registration difficulties please contact us.

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When you try to login, you are asked for your username or email address and your password. If either one of these items is wrong, you cannot login. If you do not remember your account information, you can request it using the Retrieve Your Ligin Information form and it will be emailed to you.

If you have not confirmed your account by clicking the link in the email we sent you during registration, you will not be able to buy or sell. If you no longer have your confirmation email or did not receive it, you can Resend Your Confirmation Email to you. If you do not receive our email, check your junk mail settings and anti-virus software because it might be blocked by your setting there.

Once you confirm your confirmation email by clicking the activation link, we will be notified you can then login immediately and start buyinmg or selling.

Cookies must be enabled on your computer. If not, we cannot tell your computer you just logged in. Cookies are enabled by your browser. Check your browser's help menu if you need help enabling cookies. Sometimes you cannot login because you are behind a firewall or using ISP acceleration software that sometimes removes cookie data. Also, check your computer time. The cookie stores the correct time so if the time on your computer is not correct the cookie can expire. If your computer time is wrong, the cookie might be expired the instant we tell your computer you just logged on.
If all else fails, contact us

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Placing a bid on an item you are interested in couldn’t be easier, when viewing the item details page you will have two areas from where you can place your bid, one next to the item details and a second at the bottom of the page.

To place your bid simply enter the amount you wish to bid e.g. 50.00. Please note no currency symbols are required. The bid will be placed in the auction currency.

Once done you will be asked to review your bid and you will also be able to view vital item details such as the shipping conditions before confirming your bid. To submit your bid simply press the “Place Bid” button.

If your bid is high enough to take the lead in the auction a confirmation message will be displayed to you, however if your bid has not taken the lead be it due to a higher proxy bid or not meeting the reserve price you will be invited to make a further bid.

You can also place a proxy bid, proxy bidding allows you to place your “High Bid”. At all times you will only pay the lowest required bid should you win the auction. For example, if the current bid on an auction is 500.00 you can place a proxy bid of 2,000. Should you remain the only bidder you will only pay 500.00. However should the item receive other bids the site will automatically re-bid for you (upto 2,000 in this scenario) to ensure you remain in the lead.

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To list your item simply click on the “Sell” link found on the header navigational bar. The listing process is split up into several main sections, notably:-

• Category selection
• Item Details
• Auction Settings
• Shipping and Payment
• Listing preview
• Listing confirmation

The listing process is developed in such a way that you are guided through every step seamlessly.

The first part of the process is to choose the category you wish to list your item in, this can be revised at any time by using the “Previous Step” navigation button.

Step two enables you to enter your item title and description, a full wysiwyg (what you see is what you get) editor is in place to enable you to use HTML descriptions is you wish.

If you have a voucher code to redeem this can be entered just below the description field.

Moving on to step three, this is the biggest stage of the listing process. On this step you can set the following:-

· Auction type:-

Standard Auction - This is a single quantity auction

Dutch Auction

Dutch auction enables you to list a multiple quantity auction, for example if you have 100 pens to sell you can list all of these together in a single lot. Bidders will be able to select how many they wish to bid for.

· Currency:-

You can select your preferred auction currency using the drop down menu available

· Quantity:-

This field is only active if listing a Dutch auction, please see above for an explanation of this listing type

· Auction Starts At:-

This requires you to enter the minimum bid you are willing to accept, you can also set a reserve price to ensure you do not sell the item for this amount. Please see below for more information on this.

· Reserve Price:-

Enabling a reserve price effectively means you will not sell the item for less than the amount set, for example you can set the start price at 5.00 but only accept winning bids over 50.00, should a bid be placed for 49.99 the item will close without a winner.

· Buy out (BUY NOW):-

Buy out allows you to set an amount you are willing to sell the item for – straight out. For example you can set the start price to 10.00 but offer interested parties the option to buy the item immediately for 100.00.

You can also list buy out only auctions, these auctions remove all bidding options meaning the listing can only be purchased for a set amount. To set a buy out only auction you need to set the buy out value to be exactly equal with the start bid.

· Offer-Range (if available):-

You can set a price bracket in which you are willing to listing to offer, for example if you set the price brackets from 15.00 to 100.00 interested parties will be able to offer you an amount within these brackets, you can opt whether to accept or decline these offers at any time via the members area.

· Bid increment:-

This option can be used to set your own custom bid increment if preferred.

· Item featuring (if available):-

The following options are available to you (fees may apply), these will highlight your item on site to ensure they reach more visitors:-

§ Home page featured

§ Category featured

§ Bold text

§ Highlighted background

· Set start/end time:-

You can either opt to list your item right away and set a defined number of days for it to be live for or you also have the option to define your own custom start/end time.

· Private Auction:-

Private auction will hide the bidders identity on the item details page

· Image upload:-

To accompany your item you can either upload images from your local computer or enter the URL of an image(s) hosted elsewhere

· Auto Re-List

For convenience you can opt to have your items automatically re-listed for you, options are available to allow you to select whether the item should be re-listed if sold and how many re-list attempts should be made.

On the next step you can set your shipping and payment preferences including your shipping rates and available methods of delivery.

Proceeding on, you can then review the listing and make changes if required, please note you can still edit your listing once live via the members area.

The final step provides you with listing confirmation.

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Applying GST to the sale price

If you want to apply GST all you need to do is go into the Members Area and click on the Personal Information link under the My Account heading. Enter your GST number in the tax number box. Then you will be able to select the apply tax option when you list an auction. GST will only be applied to the sale price and not the shipping or insurance price. If you select the tax option on an auction the fact that GST applies is then clearly stated in the auction description automatically.

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If the option is available you can use “Buy Out” to purchase the item immediately without having to place a bid. Some sellers offer such an option which can be used at any time until a bid has been placed over any applicable reserve price.

The “Buy Out” option will appear on the item details page, you will be asked to confirm your intention to buy out the item before the sale is concluded.

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The auction watch features notifies you of newly listed auctions which contain keywords you have chosen. For example if you are looking for a new Digital Camera you could enter in those keywords from within your members area area. Each time a new auction is listed containing those keywords you will be notified via email.

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Attract more buyers by following these tips:

Preparing to sell on Gun Auction Australia

• Gather as much information as you can about the item. The more information you can provide the easier it will be for a buyer to decide to buy your item.
• Take pictures of the item, photos greatly enhance the chances of a sale
• Write a title that includes keywords buyers are likely to use to search for the item. For example, if your selling a shotgun, you may write a title similar to: Greener martini action shotgun.
• Write a description about the item, include information such as the condition, brand, model, colour, size and extras.
• Estimate the postage costs by packing the item and taking down the measurements and weight. See our Postage Advice page for more information.
• Offer 'Proof of Delivery' and or 'Insured' postage
• Allow the buyer to have the option of paying extra (if not already included) for registered post or signed courier and insurance.
• Charge a reasonable postage cost

Buyers do not like to pay higher than actual postage costs. 96% of buyers surveyed said they would prefer to purchase items with a higher final price and less postage, than a low final price and expensive postage. Estimate the postage costs by packing the item and taking down the measurements and weight. See our Postage Advice page for more information.


Offer safe payment methods

Ensure that you offer at least one 'safe' payment method for the buyer (Paymate, PayPal, C.O.D, Bank deposit and Credit Card are considered safe).

Other selling tips from successful sellers

• Write a descriptive title - Use key words that people are likely to search for.
• Include good quality photos - A picture is worth a thousand words, try to include 3 good pictures.
• Write a detailed description - Let the buyer know the condition, brand, model, colour, size, style, dimensions, specifications etc.
• Offer as many payment methods as possible - Don't restrict the buyer to only one payment method.
• Increase your listings - We all know the saying "safety in numbers, law of averages", in definition, the more you have listed the more you will sell.
• Know what your competitors are doing - It's good business practice to keep an eye on your competitors to keep up-to-date with pricing, postage, services offered etc. so that you have just as much opportunity to sell a similar item.

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The item watch features lets you keep a close eye on any auction without having to place a bid on it. This feature means you can be kept up to date on how an auction is doing and prepares you to place a winning last minute bid. You can watch any auction by clicking on the “Watch this item” link on any auction page.

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Postage Advice for Sellers

Whether you're a first time seller or an experienced seller on Gun Auction Australia the following advice about sending items should prove helpful.

Before listing an item

• Weigh and measure the package - this will help you and buyers calculate the postage cost.
• Determine if it can be sent for a fixed price - the charge for smaller items (under 500g) or items that will fit into prepaid satchels/envelopes does not depend on distance with Australia Post.
• Decide if you will include insurance - highly recommended to avoid any disputes should the item be lost.
• Work out what the final postage cost will be if possible - by providing an actual postage cost in your listing you can encourage buyers to place a bid or buy your item as they will know the exact cost.

Packaging tips

• Ensure the size of the packaging is relevant to the content. Under-filled boxes may collapse and over-filled may burst.
• Use suitable protection materials (bubble wrap, foam, scrunched up paper etc) to surround the item.
• Use a sturdy carton. A carton may be handled approximately 8 times on a trip so it's always best to use a quality carton.
• Use strapping for heavy items or strong tape if strapping is not available.
• Clearly write the address in uppercase letters.

Dangerous goods and items that cannot be sent

• Some items cannot be posted and may have to be picked up only.
• Check with your postal or courier service that you can actually send the item.
• It is forbidden by Australian Aviation Law to carry any dangerous goods by air.
• For example, Perfume can only be sent by road. Australia Post can carry dangerous goods known as Consumer Quantities but only when accepted on individual contract and the articles specifically marked and documented for carriage by road.

Precautions for sending firearms by post and courier service.

• Some couriers do not transport firearms so check out their terms and conditions
• Aussie Post has a limit on the length of a parcel of 1m and 5cms
• Use some common sense and make sure there is no indication on the box or packaging which indicates a firearms is enclosed. Use anonymous cartons and packaging.
• Make sure you pack securely. Fill empty spaces in the carton. Wrap the firearm completely in either bubblewrap or many layers of newspaper. Packaging your goods appropriately for safe transport is probably your most important responsibility. When packaging your goods, please ensure the packaging is strong enough to cope with the weight and density of the goods you are placing inside. It also needs to be robust enough to handle the rigours of normal freight distribution systems. Use void fill if the goods move around inside and as much packing tape as possible to make the packaging strong and sturdy. On the carton, apply the packing tape around every side and also along the seams. This will prevent the carton splitting open whilst in transit
• If your item is especially fragile, let us know! Write the word "FRAGILE" on the outside of the item in big bold letters, then highlight with a highlighter.
• Labeling is a very important factor when it comes to your deliveries. Please ensure that your goods are correctly labeled. You cannot deliver something if it has no clear address. The delivery address must also be a daytime delivery address. We prefer to deliver to business addresses as someone will usually be there to accept delivery. Don't forget that even if your receiver is a private individual, its quite OK to address your goods to them care of their place of work. Just type in the receiver's name, along with the business name and address in the booking.

Choosing a postal or courier service

• Compare the costs of different postal or courier services.
• Compare the delivery time frames and different services offered.
• Find out if you can buy prepaid envelopes, satchels and services in bulk to save costs.
• Decide if you would want to have items picked up (door to door service) by your postal or courier service. This will save you time.
• Find out if they provide a "signature on delivery" service.
• Ask if they will insure the goods for loss or damage in transit.

Postal and courier services

Australia Post Australia Post Web Site General Services Delivery Times Registered Post Postage Calculator

Our preferred courier Visit the E-GO Web Site

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